At Mummapick, we are committed to ensuring your satisfaction with every purchase of our products. If you are not completely satisfied with your order, we offer a hassle-free exchange policy. Please review the following guidelines to understand our return and exchange process:

Return Eligibility

1. Damaged, Defective, or Incorrect Products: If the products delivered are damaged, defective, or incorrect, you are eligible for an exchange. Please notify us within 48 hours of receiving your order by contacting our customer support via WhatsApp at +91-7503725113. Provide an unboxing video showcasing the issue for swift resolution.
2. Unused Products and Return Shipping Charges: For exchanges due to reasons other than damage, defect, or incorrect items, products must be unused and in their original condition, including the brand’s box, MRP tag, user manual, warranty card, and all accessories. Customers are responsible for covering both to-and-fro shipping charges.
3. Assessment of Returns: We reserve the right to assess returns on a case-by-case basis to ensure compliance with our policies and maintain fairness.

Exchange Process

1. Contact Customer Support: Reach out to our customer support team within 48 hours of receiving your order via WhatsApp (+91-7503725113) or email (support@mummapick.in) to initiate the exchange process.
2. Unboxing Video: For damaged, defective, or incorrect products, provide an unboxing video highlighting the issue. For other exchanges, ensure products are unused and in original packaging.
3. Return Shipping: Customers are responsible for return shipping costs unless the exchange is due to Mummapick’s error (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping service.
4. Replacement: Upon receiving and verifying the returned item(s), we will process the exchange, subject to product availability. You will be notified via email about the approval or rejection of your exchange request.

Refund Policy

Mummapick does not offer refunds. Instead, we provide exchanges for eligible products as per the guidelines above. Our goal is to ensure your satisfaction through suitable replacements.

Cancellation Policy

If you need to cancel your order, please contact us as soon as possible via WhatsApp at +91-7503725113 or email at support@mummapick.in:

• Before Shipment: Cancellations are accepted before the order is dispatched, with no additional charges.
• After Dispatch: If the order has been dispatched, cancellation requests may be considered, but one-way shipping charges (based on your delivery area and zip code) will be deducted. The remaining amount will be refunded to your original payment method within 3–5 business days.

Contact Us

For any questions or assistance regarding our return, exchange, or cancellation policies, please reach out to:

Mummapick

Merchant Name : Mohd Samar
Address: G-12/258, Sangam Vihar, New Delhi-110062
Contact Number: +91-7503725113
Email: support@mummapick.in

We value your trust and strive to make your shopping experience with Mummapick seamless and satisfying. Thank you for choosing us !